Head of Business Solutions

Key Responsibilities

• Develop and own Kisimul's Technology, Data and Digital Transformation Strategy.
• Align technology investment and business systems with organisational priorities, growth plans and operational objectives.
• Provide thought leadership on emerging technologies, digital innovation, automation and AI opportunities.
• Act as the senior technology advisor to Executive and Senior Leadership Teams.
• Establish a roadmap that supports operational excellence, regulatory compliance and future scalability.

Digital Transformation & Business Improvement

• Lead organisation-wide digital transformation initiatives.
• Identify opportunities to modernise processes, remove inefficiencies and improve service delivery through technology.
• Evaluate and implement automation and AI solutions that create measurable business value.
• Drive continuous improvement and challenge existing ways of working to deliver better outcomes across the organisation.
• Ensure technology initiatives are prioritised based on business need, risk and return on investment.

Data & Analytics

• Take ownership of Kisimul's data strategy and governance framework.
• Lead the development and maturity of the Snowflake data warehouse environment.
• Ensure data accuracy, consistency, security and accessibility across the organisation.
• Drive a data-led culture that enables evidence-based decision making.
• Develop meaningful management information, dashboards and analytical capabilities.
• Leverage data analytics to identify trends, predict risks and support quality assurance and regulatory compliance activities.

Technology Infrastructure & Security

• Oversee the ongoing evolution of the organisation's technology infrastructure.
• Lead the migration from legacy on-premise environments towards modern cloud-based solutions.
• Ensure high levels of system availability, resilience and business continuity across all services.
• Maintain oversight of cyber security, information governance and technology risk management.
• Ensure compliance with relevant legislation, regulatory requirements and industry best practice.

Leadership & People Management

• Provide visible, inspirational and values-led leadership across the Business Solutions function, establishing a high-performing culture.
• Lead, coach and develop the IT Manager and Data & Digital Systems Manager, ensuring clear objectives, accountability and professional development plans are in place to maximise individual and team performance.
• Build a collaborative, customer-focused and commercially aware technology team that is recognised as a strategic partner to the wider organisation
• Create an environment that encourages innovation, continuous learning and knowledge sharing, empowering team members to challenge existing practices and contribute new ideas that improve organisational outcomes.
• Lead organisational change initiatives associated with new systems, processes and technologies, ensuring effective stakeholder engagement, communication, training and adoption.

 Supplier & Partner Management

• Review and optimise relationships with external technology providers and consultancy partners.
• Assess whether capability should be developed internally or sourced externally.
• Negotiate and manage technology contracts and service agreements.
• Ensure suppliers deliver measurable value and support organisational objectives.

 Stakeholder Engagement

• Build strong relationships across all levels of the organisation.
• Translate complex technical concepts into clear business outcomes.
• Promote technology adoption and encourage data-driven decision making throughout the business.
• Influence and inspire colleagues at all levels to embrace digital ways of working and embed a culture of data-driven decision making throughout the organisation.
• Act as a trusted advisor and coach to senior leaders, helping them understand the opportunities and risks associated with technology, data and digital transformation initiatives.