Head of Colleague Services

We are recruiting for a Head of Colleague Services, a brand-new role as we go through an exciting period of growth and innovation.

You will be developing and deploying service strategies in support of colleagues, line managers, and leaders. These service strategies deliver the requirements of our policies, procedures, legal and statutory requirements. You will also be building colleague personas and providing solutions and engagement throughout our full colleague lifecycle.

Who are we?

We are one of the UK’s leading providers of education and support for children and adults with autism, learning disabilities and complex needs. Our specialist schools and adult provisions offer award-winning care and education (we were recently honoured at the Great British Care Awards).

We are independent, which we believe helps us achieve and maintain the very highest standards of care and we have recently launched our ground breaking and industry first Meaningful Life model.

Providing care and education to people we support is at the centre of all our decision making, with the ambition to enable them to fulfil their most meaningful life.

We bring all our specialist teams together from education, therapies and care and put the people we support right in the centre of our family of experts to deliver a meaningful life.

What you’ll be doing

Leading a people team providing defined services across colleague touch points, within standard operating procedures and tiered service levels

Reviewing and modernising the services offered defining and delivering a roadmap to improvement

Co-ordinating the development of policies, procedures and toolkits that are practical, useable and adopted by stakeholders

Providing of expert advice, interpretation and guidance on policies, practices and processes and navigation to meet business goals

Leading the people systems roadmap, ensuring we become more efficient and agile taking all opportunities to automate and digitise, reducing the burden of administration on stakeholders

Following of the organisational design blueprints and reward governance to enable organisation strategy and performance

Building position and post hierarchy, and structure management which supports the management of pay costs

Set up and run the resourcing strategy and service for a fulfilled and diverse workforce

Building current and future trends in the workforce and forecast how this may impact the resourcing strategy, using sector and wider insights to shape resourcing plans

Creating remuneration and benefits approaches which are aligned to current and future organisation needs, budget constraints and market conditions

Develop an employee relations strategy which positively impacts the business and the way people work

Deliver one source of data to drive strategic decision-making

Taking a proactive role within the Senior Leadership Team, stepping in across the peer group to managing the in-year business plan

What you’ll need

Broad experience across the people skills map, built up through completing a number of HR specialist and shared services positions

Building very strong relationships: has a strong track record of credibility in the business and seen as a trusted advisor. Coaches people to get the best outcomes

Track record of making changes happen using change management and project management skills

Thinks and acts commercially: has strong business acumen and commercial awareness to assess reputational, commercial or financial risk, people implications and develop solutions to address            

Data analytics: uses strong analytical skills and intuition to analyse data and interpret insights and trends. Uses data to support decision manage and develop optimal products and solutions

HR mastery: strong technical people skills, knowledge and practical application

Experience of working in a People Shared Service or Contact Centre

Successfully worked in a matrixed environment

Solid understanding of compliance legislation and requirement of the CQC and Ofsted

Understanding of the statutory and mandatory learning needs within a Health, Education and Care setting

CIPD Level 7 qualification or equivalent

What’s in it for you?

A fantastic team within the community at Kisimul to share, learn and facilitate

Access to more than 15,000 discounts through our blue light card discount scheme such as 10% off Asda shopping

Working with a business that is investing in workplace wellbeing and supporting our teams through the challenges of work and life

An atmosphere which is rich and diverse and celebrates culture, age, diversity and gender

A competitive salary

Pension and life assurance

To apply for our Head of Colleague Services role, please complete our application process- we would love to hear from you. If you would like an informal chat about the role, please email matt.eaton@kisimul.co.uk  or jane.smith@kisimul.co.uk

 Full job description available on request.

Direct applicants only - we are not partnering with agencies for this role.